Service Delivery Management Definition

Some people search what is the service delivery management definition. When we say service delivery management it is responsible for making sure the service is okay. Let us discuss more below.

Learn About Definition Of Service Delivery Management

Service Delivery Management is the definition of process management. It is an implementation of a service delivery management plan. 

For example, if you are going to implement a new service then it should be defined in this form. A service is a definition that has some characteristics and benefits.

For example, there is a new service introduced by your company so you should analyze and define the service in this form. The definition is based on different criteria like benefits, process flow, and its characteristics.

Definition of Service Delivery Management Plan

And the definition of a service delivery management plan is how you are going to deliver the service to your customers. We can say that the service delivery management plan has two different things.

The first one is how we provide or deliver the particular service and the second one is how we monitor or control the process. That’s why it is also known as a process management plan.

For example, if you are going to implement a project then you should have a clear process flow so that you can easily control it in the future. It will help you in the future if there are any changes to be done to that project.

A Process Flow Diagram Example

As we have discussed above, a service delivery management plan contains two things. A process flow and monitoring and control measures for that particular service. 

So for example, let us consider some business scenarios like Project Implementation, Sales Management, etc. For example, if you are going to implement a project.

Then you should have a clear process flow so that you can easily control it in the future. It will help you in the future if there are any changes to be done to that project.

If there are some changes in the project then we can easily adjust it by using this process flow diagram. So this is the first part of a service delivery management plan.

The second part is about monitoring and controlling the process. It means how we can ensure that the service is being delivered properly to our customers or end-users. 

The monitoring and control measures are also known as performance measures. For example, if you want to deliver a software product to your customers then how you will know about the performance of that software. 

So in this case, you can say how many users are using that software. And also how many bugs are reported from those users etc.

Disadvantages Of Service Delivery Management 

It is easy to implement the project but it is difficult to implement the service delivery management. Into your company culture because it takes time and money. 

So some companies may have some problems with implementing this kind of process management into their business culture. It is because they do not have enough resources for this kind of process management system.

Some companies give more importance to certain services like sales, marketing, payroll, etc. But they also need a good service delivery management plan to make sure that their services are delivered properly to their customers.