Service Delivery Vs Operations: Full Definition

In this post, let us consider service delivery vs operations. Read on to learn more.

What Is Service Delivery?

Service delivery is the part of an organization that deals with the actual provisioning of a product or service to a customer. 

It is the business and operational activities that connects in actually delivering a product or service to a customer. 

It is usually separate from operations, although in most organizations they are managed together. 

Service delivery is also concerned with the actions that bring about the completion of a specific project or task that results in a deliverable or outcome.

What Is Service Operations?

Service operations are the part of an organization that deals with the actual provisioning of a product or service to a customer. 

It is the business and operational activities involved in actually delivering a product or service to a customer. It is usually separate from operations, although in most organizations they are managed together. 

Service operations are concerned with the actions that bring about the completion of a specific project or task that results in a deliverable or outcome.

Key Differences Between Service Delivery Vs Operations

There are some key differences between service delivery and operations: 

Service delivery involves business and operational activities to deliver a product or service to a customer. 

On the other hand, service operations involve the actual provisioning of a product or service to a customer. 

Also, service delivery is concerned with the actions that bring about the completion of a specific project or task that results in a deliverable or outcome. 

While service operations are concerned with the actions that bring about the completion of a specific project or task that results in a deliverable or outcome.

Service delivery includes all activities involved in delivering an outcome, which is not part of the normal day-to-day tasks of an organization.

But, service operations are those activities in delivering an outcome that is part of the normal day-to-day tasks of an organization.

Also, service delivery requires an understanding of business objectives, while service operations require an understanding of technical objectives.

Service delivery also makes sure that services are according to the agreed-upon specifications, while service operations make sure that services are according to technical specifications.

Finally, service delivery focuses on how services are there, yet service operations focus on what services are there for customers.

Similarities Between Service Delivery and Operations

There are some similarities between service delivery and operations:

Service delivery and service operations are both concerned with the delivery of services to customers.

Both service delivery and service operations are concerned with the actual provisioning of a product or service to a customer.

Service delivery is concerned with business and operational activities to deliver a product or service to a customer.

Service operations are concerned with the actual provisioning of a product or service to a customer.

Also, both focus on what services are for customers.

Conclusion

Service delivery and service operations are two major components of IT service management. 

The role of both these components is to deliver a product or service to a customer. 

Service delivery includes all activities involved in delivering an outcome, which is not part of the normal day-to-day tasks of an organization.