What Does a VP of Service Delivery Do?

What does a VP of service delivery do? The Vice President of Service Delivery is in charge of creating and overseeing the company’s entire service delivery strategy and operations.

Continue reading to know more about the topic.

Job Description

The VP of Service Delivery is accountable for the performance of a company’s services which includes information technology, customer service, and sales.

They are also in charge of defining the service delivery strategy. Then, monitor its implementation including metrics, goals, and objectives.

The Vice President of Service Delivery is also in charge of the leadership of the company’s team. In this case, business leadership involves coaching, recruiting, and developing members who report to him/her.

In addition to that, they are accountable for developing customer service policies, improving customer satisfaction, and increasing profit. They can do it by managing a team that works on achieving these goals.

Finally, the Vice President of Service Delivery is accountable for monitoring and reporting on the company’s service delivery performance.

VP of Service Delivery Salary

What is the average VP of Service Delivery salary? 

The average salary of a Vice President of Service Delivery can vary based on the experience of the candidate. 

Job opportunities for a VP of Service Delivery are good. It says that there are more than 1,000 job openings for this position.

How to become a Vice President of Service Delivery? 

A person who wants to become a Vice President of Service Delivery must have a bachelor’s degree in business administration or a related field. 

In addition, it is required that one must have at least 5 years’ experience in a similar position. One must also have strong negotiation, leadership, and team management skills.

Lastly, one should know service delivery processes and continuous improvement techniques. 

This position requires close supervision of a team. It is also important that one must be able to handle difficult situations and communicate clearly and effectively.

Service delivery is the process of providing and supporting IT services or customer services to users or customers.

What does a day of a VP of Service Delivery look like?

A Vice President of Service Delivery’s day is spent mostly in meetings. These meetings involve discussing the goals of the team, monitoring its performance, and discussing improvement plans.

They may also spend some time doing research and planning. 

Lastly, they spend a lot of time on the phone with customers or business partners. VP of Service delivery must be able to communicate clearly on the phone.

Summary

A Vice President of Service Delivery is accountable for the performance of a company’s services which includes information technology, customer service, and sales.

There are more than 1,000 job openings for this position. A person who wants to become a VP of Service Delivery must have a bachelor’s degree in business administration or a related field. 

It is required that one must have at least 5 years of experience in a similar position. One must also have strong negotiation, leadership, and team management skills. 

One must also know service delivery processes and continuous improvement techniques.